Frequently asked questions: Shopping

Protecting your personal information
We use the industry standard for Internet security, Secure Sockets Layer (SSL) encryption, to scramble personal and credit card information as it travels over the Internet during the checkout process. This encryption makes it impossible for anyone to read this information in transit. We protect all personal information, including your name, address AND credit card information.

You will know you're in the "secure" area of our site when you click on the "Check out here" button. Notice that the "http" portion of our Web site address in your browser changes to "https." The "s" stands for "secure." In addition, both Netscape and Internet Explorer use special symbols to indicate that you're in a Web site's secure area. (Earlier versions of Netscape use a highlighted key. More recent versions of Netscape and all versions of Internet Explorer show a closed, highlighted lock.) Some browsers let you know that you're moving in or out of a secure area by notifying you with a special pop-up window that requires you to click "ok" before continuing.

Are you wondering if it's safe to use your credit card on the Internet?
The answer is YES. Secure Sockets Layer (SSL) encryption scrambles your credit card number when you submit your order, making it completely unreadable as it travels over the Internet.

If you'd like to find out more about our privacy policies, please read our Privacy/Security statement.

I don't have a debit or credit card, can I still purchase your e-Patterns?
We accept credit cards or debit cards only for payment.

Can I order e-Patterns by phone and have them delivered to my home?
Due to the digital nature of our e-Patterns, you can only order them at our Web Site.

I don't have a printer or I can't get my e-Patterns to work on my computer, can you send them to me in the mail?
You do not need a printer to purchase our e-Patterns; you can always read them from your computer screen. Our site is designed to deliver your patterns to you immediately without any shipping charges. Due to the digital nature of our e-Patterns, we are not able to print them for you and deliver them to your home, nor can we forward them to you as an attachment to an e-mail.

Do you have any free patterns?
At this time we are not offering any free patterns, but you can sign-up for our e-mailing list and we will e-mail you about future specials or offers.

When will I receive my e-Patterns?
Our server sends a confirmation message to you at the e-mail address you provided on the check out form. This confirmation will contain the all-important links making it possible for you to download your e-Patterns. Simply click on the link, and the e-Pattern will begin to download. For this reason, it is very important that you enter your correct e-mail address in the check out information! Your e-Patterns will not be delivered to your home. For home delivery of printed patterns, visit one of our publisher's Web site's at AnniesAttic.com.

How do I give an e-Pattern as a gift?
Complete each gift purchase separately, and forward the e-mail to the intended recipient. Each pattern can be downloaded only once, so make sure you don't mistakenly click on the download link in the confirmation e-mail before you forward it. Include information about using the eBook Reader, and encourage the recipient to download the eBook Reader before clicking on the link. When the recipient receives your gift e-mail, they can click on the link to download all the e-Patterns listed for that purchase.

Can I sell or loan my downloaded e-Pattern to a friend?
No. The permit issued for your e-Pattern is unique for your computer and is not transferable.

Can I share my e-Patterns?
Each e-Pattern contains copyright protection features that ensure only you can view them at your computer. With e-PatternsCentral.com you'll have no worries about risking piracy or other copyright violations.

• Our exclusive rights
• No part of our publications or Web sites may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or any other information storage and retrieval system, without the written permission of the publisher.
• Purchasing or obtaining a book or pattern, whether it be in print or electronically, does not give the end user any of the rights granted to the copyright holder. The copyright owner has the exclusive right:
  • To reproduce the work in copies.
  • To prepare derivative works based upon the work.
  • To distribute copies of the work to the public by sale or other transfer of ownership, or by rental, lease, or lending.
  • To display the copyrighted work publicly.
• The creator of the work has exclusive rights with or without a copyright statement. According to the Berne Convention Implementation act of 1988, copyright notice is optional for all works published on and after March 1, 1989.

For more information on our copyright, please visit our parent company, Dynamic Resource Group, and review our more extensive copyright bulletin.

When I tried to check out, I received an invalid cookie error that said my logon ID may be in use by another user. What does this mean?
The cookie is based on what you have in your shopping cart in the browser. If you tried to add something without allowing the browser to update after a previous addition, you may receive this error. Unfortunately, this also means you have to start all over again. Hit the back button on your browser and make a note of the e-Patterns in your shopping cart. It's best to close your browser and open it again to allow the cookie to expire. Add the e-Patterns back to your cart and proceed to check out.

I can't get my credit card number to work, what is the problem?
When entering your credit card number in the check out form, make sure you do not include any dashes or spaces, only numbers. Remember to select the expiration date shown on your credit card.

Debit cards must be the type that is usually referred to as a check card. If you are using a debit card, that does not have a credit card logo on it, this will not work; the type of card referred to as an ATM card will not work.

I have Windows XP and Adobe Reader 6.0, but I am not able to download your patterns. What now?
In some cases, it is possible that your antivirus protection contains a firewall, a standalone firewall or other protective software installed to help prevent against spyware, viruses, malicious code, etc. which may be prohibiting your ability to download the pattern. If you think this might be the case, refer to your software's documentation for instructions on how to add safe sites to the software's list. Be sure to restart your computer after making changes to firewall and antivirus software settings because although they may appear to accept the new settings immediately, this is not often the case.

During check out I received the following message "Unable to Contact VeriSign to authorize credit card -- Please try again later." What does this mean?
The VeriSign server may be experiencing heavy traffic. This is generally a very short-term problem and re-submitting your order immediately will usually result in a successful transaction.

Do you accept returns?
e-PatternsCentral.com does not accept returns for any downloaded material. However, if you are experiencing technical difficulties, please contact customer service. Notification of any issues must occur within 10 calendar days of the original sale.

If you require assistance due to technical difficulties, please contact customer service.